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Policies & terms
Smart Dining connects guests and independent restaurants. These documents explain how the platform works, how we handle data, and what to expect when you book or order. Select a topic below.
Bundle version 1.2026.04.11 · Effective 2026-04-11
core
Terms of Service
Contract between you and Smart Dining for use of the guest platform, marketplace disclaimers, and dispute resolution.
core
Privacy Policy
What personal data we collect, why we process it, who receives it, and your rights in the United States, European Economic Area, and globally.
core
Cookie Policy
Cookies, pixels, SDKs, and how you can control preferences.
core
Acceptable Use
Prohibited conduct, fraud prevention, and enforcement on the Smart Dining services.
core
Community Guidelines
Expectations for reviews, photos, events, and respectful participation.
marketplace
Restaurant Partner Terms
How venues use Smart Dining tools; full commercial terms are executed separately in the restaurant console.
marketplace
Reservation Terms
Confirmations, changes, no-shows, deposits, and restaurant-controlled availability.
marketplace
Ordering Terms
Menu accuracy, preparation times, allergen responsibilities, and order fulfillment roles.
marketplace
Payment Terms
Processors such as Stripe, authorization holds, taxes, tips, and PCI scope allocation.
operational
Refunds & Cancellations
How refunds, voids, and chargebacks are coordinated between Smart Dining, processors, and restaurants.
operational
Promotions
Eligibility, stacking rules, and sponsor responsibilities for offers shown in the app.
operational
Loyalty & Rewards
Points, tiers, expiration, and venue-specific program rules.
operational
Gift Cards & Credits
Issuance, redemption, escheat, and breakage where permitted by law.
compliance
GDPR Rights
Controller/processor roles, lawful bases, supervisory authority contacts, and cross-border transfers.
compliance
U.S. Privacy Rights
California and other state-specific disclosures, sensitive data, and opt-out of sale/sharing.
compliance
Data Processing
Summary of processing activities that may be mirrored in a business Data Processing Agreement (DPA).
compliance
Security
Organizational and technical measures; not a guarantee of absolute security.
risk
AI & Automation
How models may rank restaurants or orders, human oversight, and limitation of liability for automated outputs.
For restaurants & venues
Reference terms for operators (commercial agreements are signed in the restaurant console).