Refund & Cancellation Policy

General approach

Refunds combine platform capabilities, payment network rules, and each Restaurant’s policies. Where they conflict, mandatory consumer laws in your jurisdiction prevail.

Smart Dining may initiate refunds to your original payment method when the Restaurant approves, when an error is confirmed, or when we determine a refund is required to meet our obligations or reduce harm.

Orders

If you cancel before the Restaurant starts preparation, you may receive a full or partial refund according to the venue’s posted rules. After preparation begins, refunds are typically limited to missing or incorrect items verified by the Restaurant.

Chargebacks should be a last resort. If you file a chargeback, we may share transaction records with processors and the Restaurant to resolve the dispute.

Reservations and deposits

Deposit refunds follow the cancellation window you accepted at booking. Outside that window, the Restaurant may retain the deposit as liquidated damages where permitted by law.

If Smart Dining cancels a platform-level error (for example, duplicate charge), we will reverse fees promptly after verification.

Timing

Refunds usually post within 5–10 business days, depending on banks and card networks. Some jurisdictions grant shorter statutory credit periods.